Frequently Asked Questions

  • How do I order?
    To order online, click on ORDER NOW and log in to your account. To place an order you will need to select whether your order is for Pickup or Delivery.

    For delivery orders, you will be prompted to enter the delivery address or select a saved address from your account.

    For pickup orders, you will be prompted to select a location by State and City or by zip code. Following either of these options, you will need to schedule the date and time for your order, select your menu items and add them to your Cart, then click Checkout.

    *If you have not already logged in, you will be prompted to log in or to register an account at this time.

    Next you will confirm your contact information, add your payment to the order, and place your order.

    A confirmation screen will then be displayed that reads, "Order Submitted- Your order has been submitted. Your order reference number is _________."

  • How do I know I am logged into my account?
    The main screen will read "Welcome Back ________". You will also have options to view your Account and order History at the top of the page.

  • How do I know if I am finished with my order?
    Jason?s deli will always provide you a confirmation number on screen once your order is submitted. If you do not get a confirmation continue with the process until one is displayed. You may also reference the banner above the menu to know which steps still need to be completed.

  • How do I know if my order was received?
    Once the store has received and confirmed your order, a confirmation email will be sent to you. You can also check the status of your order by logging in to your account and click "History" at the top of the page. If the status shows "Confirmed", the store has received your order.

  • Is there a delivery minimum or delivery fee?
    Delivery minimums and delivery fees vary per location. Please contact your local store for details.

  • Why is there no "Checkout" button?
    The "Checkout" button will appear once your order has reached the minimum order value (for delivery), or you have ordered at least one item (for pickup). The subtotal must meet the minimum order value before tax and delivery fee. Minimums and delivery fees vary by location.

  • How do I remove items?
    Click on "View My Order", change the "1" in the quantity box to "0" and click "Update Quantities". This will refresh the page and the items will be removed.

  • Is my information secure?
    Yes! All of your details, including your credit card details, are encrypted using industry-strength security and transmitted over a secure link to our servers.

  • Will I be able to pay by credit card?
    Yes, we currently accept MasterCard, Visa, American Express and Discover. Accepted credit cards vary based on location.

  • How do I update my credit card information?
    First, you will need to remove the saved credit card by clicking on Account, check the "Remove" box next to the credit card you wish to remove and click Update. When placing a new order you will need to enter in the new credit card information in the payment section and check the "Save card details" box. This will save for future use.

  • How do I get a copy of my Online Order for my records?
    Log in to your online account and click "History" at the top of the page. Here you will be able to View and Print any of your online orders.

  • What Internet Browser does your system support?
    Our online ordering site is supported by most commonly used browsers, however we certify the use of Internet Explorer 7, 8 & 9, Google Chrome and Safari (excluding beta versions).

  • I forgot my password. What can I do?
    Under the log in box, enter your email and click "Forgot Password?". The system will send the password to the registered email.

  • Other Questions?
    Please direct questions to any of the following:

    Got a suggestion? Got a complaint? Why not let us know? We are eager to make improvements to our service and products.

    Your feedback will help us make these improvements and keep you happy and coming back.

  • Terms & Conditions?
    Please click here to view our Terms & Conditions